Advance Adds to Integrated Offer with Expansion of Mobile Keholding Service 

Advance Security has enhanced its unique integrated offer with the expansion of its 24-hour mobile and key holding service.

Advance has been developing its service offer over the last six months, with significant investment made towards its IT infrastructure.  As a result mobile officers are now able to respond to calls in a brand new fleet of GPS-equipped vehicles with ‘live’ reporting enabled through adapted Blackberry technology, allowing Advance customers to monitor their response in real time via an online tracker. 

Advance managing director Richard Bailey comments: “Our ongoing commitment to investment in IT has allowed us to take the Advance key holding service to the next level. At present we believe we are the only major security provider to offer live incident reporting through GPS and Blackberry technologies; delivering genuine transparency for our customers which is fundamental to the way we work.”

With additional plans in the pipeline to offer emergency building and window repair, full security audits
and key collection and destruction as part of the enhanced service, Bailey believes the offer is the most comprehensive of its kind within the security industry: “The upgrade of this service is part of a wider strategy to cement Advance’s position at the forefront of the security industry through our ‘best of breed’ approach to service delivery and employee relations. We are one of only a few security providers in the UK to offer a fully integrated service combining both manned guarding and technologies and the extension to responsive key holding takes our tailored offering one step further.”

Operating in accordance with BS7984 requirements and backed by a 24-hour communications centre, the enhanced service is available to Advance customers in cities and towns across the UK, and can be set up to cover premises in more remote areas in just four weeks.

Recognised in 2008 for its commitment to staff development with the British Security Industry Association’s (BSIA) Inspiration in HR Award, Advance, alongside its training partner Senate, has developed and introduced a new bespoke training course to support officers in the delivery of the keyholding service.  Run over two days the classroom based course covers various subjects including best practice methodology, personal protection and vehicle handovers, with separate training offered to all communication centre operatives.