Advance Security | Customer Support

Customer Support

Customer Support at Advance Security is key to our future growth and development. To this end every contract comes with a bespoke Service Level Agreement for each individual location. Service delivery is assessed on a monthly basis against pre-determined KPI’s – all through a client extranet system that allows complete visibility at all times.

In the unlikely event that our service falls below the agreed standard, actions are automatically allocated to the appropriate members of the operational management team – with a clear and detailed escalation policy if resolution is not achieved within the agreed timescale.
Advance operates a wide variety of performance measurement policies in addition to this including:

Contract Monitor
Extranet Dashboard
Contact Centre
Officer Satisfaction Surveys
Automated Management Information Reports

Quality and consistency is achieved throughout the UK as our entire field and site based operational management team have access to the same quality and quantity of resources.